Returns & Exchanges
At Oorla, we prioritize your satisfaction and the freshness of our traditional snacks and sweets. Due to the perishable nature of our food products, we offer replacements or refunds for items that arrive damaged or incorrect.
Report Issue
Contact our support team within 24 hours of delivery by emailing [email protected] with your order number and clear photos of the damaged or incorrect item.
Quality Review
Our quality assurance team will review your claim and the provided images to verify the condition of the products against our shipping standards.
Resolution Approval
Once verified, we will notify you via email regarding the approval of your request for either a full refund or a fresh replacement shipment.
Processing
Approved refunds are processed to your original payment method within 5-7 business days, while replacements are dispatched immediately at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing